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Gain direct access to your unified customer data, discover insights and identify customer engagement opportunities. Easily plan, design, and orchestrate cross-channel journeys that are unique to each and every customer. With a CDP at its core, Optimove autonomously transforms customer data into actionable insights that power thoughtful customer communication, at scale. The foundation of effective relationship marketing is having a deep understanding of your customers, what drives their behavior and what they are likely to do next. Learn more. Optimove empowers marketers to plan and automate hyper-targeted dynamic customer journeys and multi-channel customer communications, at scale.

In defense of the doctor-patient relationship

More info. Our mission is to help each company succeed by helping it to transform its customer data into customer knowledge, while simplifying the work of its employees. Our CRM solutions are the most flexible on the market.

They are open and customisable, which means you can make significant changes to the different modules which comprise the software suite. To help you with these configurations and customisations, our expert teams are at your service. We adapt your CRM solution to your organisation, your processes, your teams, events, projects, your sales structure, your customer support and help desk system, etc.

In the law firm sector, customer relationship is a necessary evil. Allow you to focus on your cases, here is [ Now more than ever, banking and insurance institutions need to re-think their strategy: to accelerate their digital transformation; to get [ Technological revolution, transformation of production processes, ever-shortening supply chains — these are all new developments which are revolutionising the industrial [ Whether the buildings are private or public social housing, etc.

Whatever the service you offer, the attention you pay to your Customer Relationship is essential. In the service industry more [ Public companies, administrations and development agencies are all responsible for addressing the requests of their target audience whether these are [ In the transportation and logistics sector, as in other sectors, the customer is a valuable asset.

Transportation and logistics professionals [ Price comparison websites, travel forums, etc. The tourism and leisure industry as a whole is undergoing profound change. Whether talking [ Laboratories, dispatchers, healthcare cooperation groupings, etc.

E-commerce, click and collect, digitalised points [ City councils, general or regional councils, and the various local government institutions have to address the ever-increasing demands of citizens [ Museums, non-profit organisations, foundations, higher education or cultural institutions all have one thing in common: subsidies are no longer sufficient [ For all those involved in the construction industries — whether as a public works company, an industry supplier insulation, electrical [ They will also be able to segment their database to launch multi-channel marketing actions.

In the digital age, customer service teams are faced with new challenges: managing many types of customer interactions requests, complaints, after-sales service, etc. You will improve the management of complaints and requests, harmonise your communication with your customers, build a reliable customer knowledge base, etc. Our CRM software gives your sales force simple and complete tools to express their potential.

The automatic integration of commercial leads, prospecting and quote management tools helps sales teams on a daily basis. The communication and marketing managers need reliable tools to nurture their lead generation campaigns.

Objectives: to launch emails and analyze the results, to constitute segmented databases, to be able to analyze the web traffic and adapt the contents of the site and the landing pages.

Being able to visualize in a few seconds the data processed by the CRM is vital for managers, and directors who need to follow key performance indicators KPIs. Objectives: to make the best choices in terms of management of teams and development axes of the company. Our solutions offer everything you need to work efficiently, to analyse your data and to attain your objectives. Our modular offer is perfectly scalable thanks to the wealth of features it provides.

Your customised developments are updated for free and for life with each new release. Our DNA: a company with unified values based on efficiency, openness and listening to our customers, our ecosystem and our colleagues.

Customer Relationship Management CRM is the art of optimising your interactions with your customers and prospects. The Efficy Group wants to go even further, and help you foster engagement among your teams and with your customers, whatever the size or stage of development of your company. Efficy has enjoyed strong growth over several years. We owe this growth to the quality of our solution and the dedication of our teams to make each project a success.

Imagine if you could have a better control over and easier access to your documents, without wasting hours searching for each piece of information. Link your documents to projects, and find your files or data in seconds with keywords. Customer relationship management Our Customer Support Module is an indispensable tool for managing your customer relationship in real time and in a highly-personalised way. Marketing campaign management Create personalised email campaigns for communicating with your different target groups.

Data visualisation and analysis Being able to analyse your data is a necessity for developing efficient business and marketing strategies. Sales force management Your sales force needs structured and up-to-date data and to be able to act quickly depending on the opportunities.

Collaborative project management Foster interaction throughout the company as a whole staff, customers, providers, subcontractors, partners, etc. CRM offline Access your data and documents offline; your CRM database will sync automatically whenever you are back online. Most report an increase in sales productivity and team engagement within a few weeks. This is why Efficy Diving Academy presents a broad array of training sessions to empower your people by honing the skills and acquiring the knowledge they need to make the most of Efficy CRM.

How do you move on to the next level? Start with Level 1, select at least one training course from the list of available trainings for that level, take your diving test, get your diving certificate and move to the next level.

When browsing our website, you accept our cookies. Of course, you can modify the cookie parameters at any time. Technical questions? Visit our Extranet. Contact Blog. Efficy, Ambition 5 3 Our mission is to help each company succeed by helping it to transform its customer data into customer knowledge, while simplifying the work of its employees. Efficy CRM has more than , users in some 2, companies around the world. About Efficy. Benoit Speybrouck. We needed to go fast, to disrupt our teams as little as possible.

E-DEAL by Efficy was able to accompany us in this transition, with a powerful, intuitive and user-friendly software suite. Having a tool which was rapidly accepted by users greatly contributed to the success of the project. E-Deal CRM by Efficy has given us global coverage, can be adjusted to meet new needs quickly and easily, and was able to adapt to the strong technical constraints of our Information System.

We are able to respond to their requests more consistently Philippe Cloarec. Efficy reporting is highly appreciated by our employees Catherine Jansen. Efficy gives us a better traceability and a better follow-up in the management of the activity. Olivier Willocx. By being valuable support for business teams, the tool contributes fully to the deployment of our global strategy.

All our contract, claim and policy holder documents are in Efficy. It is very easy to find information Jeffrey Chmielecki. The Efficy CRM allows us to do credit collection in addition to improving the structure of the sales organisation Stefan Keersmaekers.

Customers have become even more important thanks to our CRM solution and our sales opportunities are very well illustrated and organized.

Maarten Moolhuijzen. Thanks to Efficy CRM, we have a general control and a complete understanding of all the processes taking place in our company. Anne Carpentier. With Efficy, we created a backbone of information Gilles Hocepied. Regardless of their area of operation in the world, our sales teams now have a single interface. Christophe Peysson. See All our sectors. CRM for law firms In the law firm sector, customer relationship is a necessary evil.

CRM for industry Technological revolution, transformation of production processes, ever-shortening supply chains — these are all new developments which are revolutionising the industrial [ CRM for real estate Whether the buildings are private or public social housing, etc. CRM for service companies Whatever the service you offer, the attention you pay to your Customer Relationship is essential.

CRM for the public sector Public companies, administrations and development agencies are all responsible for addressing the requests of their target audience whether these are [ CRM for transportation companies In the transportation and logistics sector, as in other sectors, the customer is a valuable asset.

CRM for the tourism and leisure industry Price comparison websites, travel forums, etc. CRM for healthcare professionals Laboratories, dispatchers, healthcare cooperation groupings, etc. CRM for local governments City councils, general or regional councils, and the various local government institutions have to address the ever-increasing demands of citizens [ CRM solution for non-profit organisations and fundraising Museums, non-profit organisations, foundations, higher education or cultural institutions all have one thing in common: subsidies are no longer sufficient [ CRM for construction For all those involved in the construction industries — whether as a public works company, an industry supplier insulation, electrical [ A CRM range which adapts to your business Efficy Group enhances the productivity of your sales teams by providing a range of CRM tools: customer database, business activity monitoring, opportunities, portfolio of offers, etc.

See All Solutions. CRM for Customer service A dissatisfied customer whose request is handled efficiently becomes a loyal customer, sometimes even an ambassador. In order to achieve this, your customer service needs a reliable tool. CRM solutions to develop the activity of your sales teams Our CRM software gives your sales force simple and complete tools to express their potential.

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E-Relationship is a relationship connection tool. Its purpose is to deliver YOU - your personal business image - to a prospect community in which you want to. (c) ~ (e) Relation graph of user relative login frequency of 50 neighbors and induced structure diversity. Relative login frequency is the ratio of actual login.

Explore a Sample Chart. Received a Fax? Why Elation? Chart, e-prescribe, and order lab tests all from the same screen. Cockpit View eliminates back-and-forth linear workflows — letting you click less and do more.

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It also addresses the interaction, collaboration, partnership and cooperation between small and medium sized enterprises SMEs and larger enterprises in a customer relationship. More innovative analysis and better understanding of the complexity involved in a customer relationship are essential in today's global businesses. Therefore, manuscripts offering theoretical, conceptual, and practical contributions for ECRM are encouraged.

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E-Relationship is a relationship connection tool. Its purpose is to deliver YOU - your personal business image - to a prospect community in which you want to become highly recognized, cause favorable attraction and create uniqueness, as compared to the competition. It is intended to help you become a little bit famous in your community. Your base account allows for the inclusion of up to names and email addresses. Exceeding Invalid and opt-out emails are excluded names will place your subscription in a commercial category. The new Federal Anti-Spam law Effective January 1, requires that you must have implicit permission to send a commercial email to a new prospect that promotes a product or service-for-pay. Though this law does not directly address sending an email that does not sell anything, but rather asks if the recipient would like information, the prudent course of action is to send an introductory email notifying them that you intend to send future mailings about product or services. E-Relationship already has letters drafted to this effect in the General e-Mailer module.

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